APPOINTMENT POLICY
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).
CANCELLATION / NO SHOW POLICY
At KC Medical Aesthetics we have a 24-hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 24 hours will lose the deposit collected at the time of creating the appointment.
We respect our client’s time so do we also respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the KCMA team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
REFUND POLICY
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
CHILDREN POLICY
Here at KCMA, we love babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.
PET POLICY
Although we love animals, we ask that you please leave your pet at home during your visit to KCMA. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our office while the treatment is completed. Please understand our staff cannot take care of your pet and it is not safe for you to get a treatment don’t holding your pet. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
PAID PACKAGE POLICY
If you have paid a package for a procedure and "no show" or do not notify/ re-schedule 24 hours in advance to one of the paid scheduled appointments, a deposit fee corresponding to the procedure will be collected in order to make your next appointment. Paid procedures does not mean you may no show or not notify us that you are not coming to your scheduled appointment. Please be courteous with our providers and the clients waiting for cancellations that we can fill in with a simple notification.
Thank you for your cooperation and consideration of all our patients.
REQUEST YOUR VISIT NOW
We have many popular times that fluctuate from time to time. Please be sure to visit us periodically for updates on the best time to visit.
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